Understanding Reviews & Ratings

How can I see the guest reviews?
You must check the guest reviews for your property routinely in order to understand your hotel operations from the customer’s perspective and improve your s...
Mon, 29 Jun, 2020 at 11:07 AM
How can I reply to the 'Guest Reviews'?
You must acknowledge and reply to all the reviews posted by guests irrespective of it being a positive or negative review. You may follow the below-mentione...
Thu, 25 Jun, 2020 at 1:36 PM
Who can write a review for my property and are these reviews checked if they are genuine?
Reviews are a clear indicator of the stay experience of the guest at your property. These are subjective and candid opinions that may vary from one guest to...
Thu, 25 Jun, 2020 at 1:20 PM
Are all the reviews visible to the travellers trying to make a booking?
Yes, all the reviews published for your property are visible to the travellers trying to make a booking through MakeMyTrip & Goibibo.  These reviews ...
Thu, 25 Jun, 2020 at 11:32 AM
Can I request for deleting a specific review?
Each guest review, irrespective of being a positive or negative review, gets published after passing the moderation check only Normally, we do not delete gu...
Thu, 25 Jun, 2020 at 11:32 AM
How do I identify the name or the e-mail id of the guest who has given a specific review?
You may follow the below-mentioned steps, to find out the name and email ID  of the guest giving the review.  Step 1- Login to the Ingommt Extranet- https:...
Thu, 25 Jun, 2020 at 11:35 AM
Can all the travellers see my replies to the guest reviews?
Yes, all the travellers can see your replies to the various guest reviews published for your property.  You must acknowledge and provide a proper reply to e...
Fri, 12 Jun, 2020 at 4:39 PM
The recent reviews for my property are quite positive; can I remove the 'Past Reviews' posted by the guests?
Past reviews for your property can only be removed in case of change of management. For instance, if you  have acquired or bought a new property that was un...
Thu, 25 Jun, 2020 at 11:35 AM
Can I reply to reviews using Ingommt Mobile Application?
Yes, you can reply to reviews using Ingommt mobile application under the reviews and ratings section.
Thu, 4 Jun, 2020 at 11:33 AM
Are the guest reviews moderated by Makemytrip and Goibibo before getting published?
Guests tend to post both positive and negative reviews based on their stay experience. After the customer submits a review, it undergoes a thorough moderati...
Mon, 22 Jun, 2020 at 5:20 PM