Request Review from In-Stay Guests

Improve your review collection on Go-MMT platforms using the Request Reviews feature in one click.

How do I enable the "Request Review" feature for my property on the Ingo-MMT Extranet?
The "Request Review" button is enabled by default for all bookings within the check-in and check-out periods. You can click on the button to send ...
Fri, 19 Apr, 2024 at 2:42 PM
Can I customise the message that guests receive when I request a review?
Currently, there is no provision to customise the message that guests receive when you request a review. Below is a sample of the WhatsApp message that the ...
Fri, 19 Apr, 2024 at 2:45 PM
How often can I request a review from a guest during their stay?
You can request a review from a guest once in 24 hours. This is to prevent guests from being bombarded with multiple review requests during their stay. More...
Fri, 19 Apr, 2024 at 2:46 PM
Will guests receive a reminder to submit a review if they haven't done so after receiving the initial request via the “Request Review” button?
Currently, there is no provision to send an automatic reminder to guests who haven't submitted a review after receiving the initial request. However, yo...
Fri, 19 Apr, 2024 at 2:47 PM
How will I know when a guest has submitted a review?
Once a guest has submitted a review, a "Review Received" tag will be displayed against that booking. You can also view the review by going to the ...
Fri, 19 Apr, 2024 at 2:48 PM